FQHCs like Community Health of Central Washington are increasing access to high-quality, comprehensive care in hard-to-reach communities all over the country. Luma Health’s HIPAA-compliant, multilingual, two-way messaging enables better engagement throughout the patient journey. With this mobile-first approach to communication, CHCW experienced a dramatic increase in the patients they were reaching. 52% response rate for appointment confirmation texts 12% higher Net Promoter Score (compared to industry average) $20,100 increase in additional revenue from waitlist fills in the 1st 6 months Yakziry Carbajal, HR & PM Application Specialist Community Health of Central Washington “Due to the nature of our patient population, it can be challenging to make sure the community is recei

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