CASE STUDY Split Bills and Lost Water Lead to a Major Meter Changeout For Senior Vice President of Finance Joey Murphy and the rest of the team at Columbus Water Works (CWW), it all comes down to customer service. Like most utilities during the 1960s and 1970s, the Columbus, Georgia utility had read its meters and billed its water customers quarterly. In the 1980s, the read-to-bill cycle was reduced to every other month. In 1996, after surve

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