Columbia Skin Clinic Enjoys Better Patient Engagements with Rhinogram
Columbia Skin Clinic Enjoys Better Patient Engagements with Rhinogram
2 PagesSPECIALTY DERMATOLOGY Columbia Skin Clinic Enjoys Better Patient Engagements with Rhinogram Like many medical practices across the nation, Columbia Skin Clinic canceled all non-urgent appointments at the peak of the pandemic to comply with governor’s orders – causing an extreme backlog of patients needing to be seen. At first, the staff was overwhelmed with calls for appointments, questions about COVID-19 protocols, office directions and more. As phone response times increased and patients grew frustrated, practice leaders knew they needed a more efficient way to communicate with patients. By adopting Rhinogram’s secure and HIPAA-compliant virtual care platform, phone call volume dropped by a factor of five and staff could deliver better, more personalized experiences either throu
