THE CHALLENGE From shifting regulations to updated compliance requirements, change is a given for financial institutions. Leading mortgage lender and service provider CU Members Mortgage, a division of Colonial Savings, F.A., tackled change head-on after new compliance standards required the bank’s more than 500 credit union clients to complete their own Home Mortgage Disclosure Act (HMDA) reporting, which involved an exchange of loan documents between parties. Colonial was already using OnBase to manage documents internally and present information to credit unions through an online portal; however, the volume and breadth of loan- related documents that now had to be shared externally demanded a new approach. After evaluating its existing file-sharing options — using FTP site

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