Mi cr os of t Dynami cs Cus t omer Sol ut i on Cas e St udy Over vi ew Count r y or Regi on: Uni t ed St at es I ndus t r y: Pr of es s i onal s er vi ces Cu Cus t omer Pr ofil e: Wi t h 1 5, 000 r eal - es t at e pr of es s i onal s i n 480 offices wor l dwi de, Col l i er s I nt er nat i onal i s t he t hi r d- l ar ges t commer ci al r eal - es t at e fir m, offer i ng a combi nat i on of deep exper t i s e and a br oad r ange of s er vi s er vi ces . Busi nes s Si t uat i on: To capi t al i ze on i t s decent r al i zed or gani zat i on and r api d gr owt h, Col l i er s want ed a s t andar d cus t omer r el at i ons hi p management s ol ut i on t hat woul d gi ve br oker s a 360- degr ee vi ew of cl i ent s , t r ans act i ons , and pr pr oper t i es . Sol ut

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