Case Study College of the Canyons Customer College of the Canyons Industry Higher Education Challenges UÊÊ Signi?cant budget cuts UÊÊ Record enrollment growth UÊÊ Bottleneck call volume UÊÊ Antiquated technology UÊÊ Declining customer service Solution Contact-center solution: NEC’s UC for Business (UCB) NEC Dealer: Digital Telecommunications Corp. (Van Nuys, CA) Results UÊÊ Dynamically allocated resources UÊÊ Fewer caller complaints UÊÊ Imp

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