Collect Services – Call and route planning optimization August 29th, 2014 The challenge Automating the scheduling of bailiffs’ travel to reduce planning time Maintaining an interactive approach that harnesses management experience Grouping bailiffs’ visits logically to achieve optimum call density and minimum cost Applying the same approach to optimizing walking routes and long- distance travel Increasing the number of agent visits per day, reducing travel and saving cost Without a doubt it’s the best investment we’ve ever made. Collect Services, one of Britain’s leading firms of enforcement agents (generally known as bailiffs), needed a comprehensive geographically-based planning system for the allocation of agents to enforcement visits – one that would ensure each agent could fit the max

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