Cole, Scott & Kissane (CSK), Florida’s largest law firm with 12 offices and two data centers, struggled with circuit management that drained IT resources and hindered strategic projects. Partnering with vCom, CSK offloaded the entire circuit lifecycle, from sourcing to maintenance, with proactive ticket management resolving outages before they were noticed. Using vCom’s Circuit Performance Management tool, the firm gained real-time visibility into utilization and shifted from MPLS to Direct Internet Access circuits, boosting reliability. The results included 43% monthly cost savings, nearly 100% uptime, and freed IT staff to focus on higher-value initiatives.

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