Case Study
Coca-Cola Korea Improves on Customer Service & Operations
Industry Solution Coca-Cola Korea Bottling Company, owned by Coca-Cola Amatil, is the leading beverage company in South Korea and is responsible for product manufacturing, distribution and customer support. Established in 1996, it employs approximately 3,000 employees. With a product line of over 120 SKUs, including Coca-Cola TM , Sprite TM , and Fanta TM , Coca-Cola Korea generates more than US$580 million in annual sales. Having the right