Case Study

Co-operative Banking Group: Customers First Through Business Architecture

Co-operative Banking Group: Customers First Through Business Architecture

MEGA Success Story The Co-operative Banking Group 1 Co-operative Banking Group : Customers First Through Business Architecture Leading UK banking institution Co-operative Banking Group has always focused on the highest level of customer service and satisfaction. When the consumer-owned bank wanted to further improve its business, it concentrated on process analysis and improvement. However, after several tries, The Co-operative Banking Gro

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