This case study describes how a Canadian city serving 100,000 residents strengthened cybersecurity while operating with limited IT staff. Facing rising ransomware risks and increased digital services, the city required better visibility and faster threat detection. The document highlights challenges such as manual log analysis, alert fatigue, and lack of advanced monitoring. By deploying a co-managed SIEM and SOC, the city achieved 24/7 monitoring, reduced false positives, and prioritized remediation efforts. The solution improved protection of citizen data, enhanced operational efficiency, and allowed IT teams to focus on strategic initiatives rather than reactive security tasks.

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