CASE STUDY CLOUD SERVICES PROVIDER TAILORS EACH CLIENT’S ENVIRONMENT TO DELIVER A PREMIUM EXPERIENCE When Macquarie Telecom Group asked its customers “how likely is it that you would recommend our company to a friend or colleague?” an unprecedented number gave a resounding thumbs- up. Using the globally recognized Net Promoter Score (NPS), any value above +50 is considered to reflect excellent performance: the +66 rolling average achieved by Macquarie is exemplary. The executive team’s decision to pivot the whole company around delivering the best possible customer experience has permeated every aspect of Macquarie’s business. As one of the group’s three business units, Macquarie Cloud Services has been a leading contributor to the behaviors that have made Macquarie the highest rank

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