Cloud-based customer care solutions provider partners with EPS for expert guidance and gains optimized performance and data security compliance
Cloud-based customer care solutions provider partners with EPS for expert guidance and gains optimized performance and data security compliance
2 PagesContactsolutions.com Executive overview Contact Solutions is a Verint Company that helps transform customer assistance with cloud- based voice and mobile solutions for customer care. It is a recognized leader in the enterprise and security intelligence markets, and its solutions are used by more than 10,000 government and commercial organizations around the globe, including more than 80% of the Fortune 100. The company knew that cloud services would enable fast deployment of its My:TimeTM digital platform in new global markets, but it wanted to partner with experts for cloud design and implementation. Working with Equinix Professional Services (EPS) in a collaborative proof-of-concept (POC) project, Contact Solutions leveraged an Interconnection Oriented ArchitectureTM (IOATM) stra
