Clinkards Sector: Retail Established by husband and wife Charles and Eveline Clinkard, the first store opened in Middlesbrough in 1924. Today the third generation family-owned business has grown to 34 retail locations across the UK, with Charles Clinkard’s headquarters still located in the town where it all began. family. Services • Hosted Mitel • SIP • Contact Centre • PCI DSS The challenge The company had a pre-existing Mitel system, installed more than eight years ago by a third party Mitel partner. Their existing solution was based on an on-site controller with ISDN30 telephone lines. Although the Mitel hardware had served Clinkards very well over the years, after a buyout their existing supplier had made little contact and the legacy controller was appr

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