Customer story By Andrew Stotter-Brooks, Vice President Learning & Development, Etihad Aviation Group If you see a street performer anywhere, you’ll notice that they all follow a similar formula. Passers-by are attracted to the performer’s entertaining feats, and only after the show is over does the performer ask for donations. Implementing a new process in a large organization is a lot like being a street performer. Before you make an ask, you have to show the crowd what you can do. Once they’re convinced that you’re the real deal, they demonstrate their support. I know this life well. It’s true that I once was a street performer, but I have also developed expertise across the retail, leisure and hospitality industries over the course of my 25-year career in human r

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