Insurance customer case study / 1 Clal Insurance Holdings is the largest insurance and financial group in Israel, the leader in the elementary insurance market and second in life insurance. The group contains approximately 40 dif- ferent companies that deal with all branches of finance, among them insurance, financing, mortgage, and money markets. Clal has a central command located in Tel Aviv and tens of additional sites throughout Israel. Clalbit Systems is an independent company that is responsible for delivering a wide range of computer services to the entire Clal group. The Information Technology of Clal supports about 3,500 internal users and about 450 external users, most of these being insurance agents. Chaim Inger, CTO, head of the Infrastructure Operations and Technologie

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