Rapid7 helped Citywide Service Solutions establish an experienced 24/7 Security Operations Center through its Managed Detection & Response (MDR) service. This support enabled Citywide to adapt securely to a distributed, work-from-home model during the COVID-19 pandemic by providing continuous threat monitoring and rapid incident response. Rapid7’s MDR service strengthened Citywide’s cybersecurity posture, protecting critical infrastructure and services that impact over 13 million Australians daily with expert oversight and proactive defense capabilities.

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