PROJECT CASE STUDY he Cross Roads Shopping Mall, located in downtown Salt Lake City, had been losing business to suburban retailers and experiencing ma- jor declines in sales since the 1990s. Upon losing another major retailer to a nearby shopping center , the Latter-Day Saints (LDS) Church stepped in and purchased the Cross Roads Mall, the nearby 22-story Key Bank Tower office building and a subsurface parking structure in 2003. The pro

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