for improved, resilient telephony The Background City University London has 2,500 employees and over 18,500 students across its 23 sites. The University is in the top 5% of world universities and the Lord Mayor of London is its Chancellor . City is a customer of Daisy Corporate Services (formerly Damovo UK). The Challenge City’s existing Mitel MD110 was installed in 1991 and needed a major upgrade – not least because manufacturer support was being withdrawn at the end of 2014. With 23 sites and over 5,000 calls every day, it was vital that a new solution be found before support ran out. The old network also lacked resilience, so the new solution had to ensure that there was no single point of failure, whilst also reducing the amount of hardware across the estate. T elecoms T

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