Gough&Kelly The customer With around 1,300 oce-based sta housed across 17 dierent locations, City of York Council (CoYC) needed to rationalise its space requirements to meet its commitment to combining cost savings with service delivery improvements in its new flagship headquarters, West Oces. The challenge CoYC was seeking a service partner that could deliver high quality, value for money services. The security services model at West Oces included a range of traditional security service functions, but the council was looking for a service provider who could operate as part of an integrated facilities management operation, performing additional tasks that would support the wider building operations. The building houses a customer centre and over 40 conference rooms as well as other pa

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