Overview When the city of Waupun began to experience water quality issues, Waupun Utilities sought new technol- ogy to replace the city’s aging water softening facility. “The water softening facility was quite outdated and had reached the end of its useful life,” noted Steve Schramm, treatment fa- cilities supervisor for Waupun Utilities. “In addition, we had no equipment redundancy, causing repair and reli- ability issues.” Waupun’s raw

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