City Of St. John’s (GoBus Accessible Transit)
City Of St. John’s (GoBus Accessible Transit)
3 PagesChallenge: Relied on manual scheduling/ dispatching process No visibility into rider data or ability to capture rider needs Lacked formalized way to determine rider eligibility Solution: Demand Response Software Mobile Data Services Customer Web Portal Interactive Voice Response Newfoundland’s City of St. John’s Improves Eligibility Process and Rider Services with RouteMatch Demand Response and Custome
