Organization Profile • Industry: Municipal • Location: Rancho Mirage, California • Number of Employees: 100 • Population: 18,300 • Tyler Client Since: 2017 • Tyler Products Used: Munis, EnerGov, Tyler Cashiering, Tyler Content Manager Challenges Prior to 2017, the city of Rancho Mirage, California, was operating on software that was 20 years old — a system that was slowing down its productivity instead of helping it to become more efficient. Every department was forced to use paper-based processing alongside the legacy software system. Data could not be viewed in dashboards or exported to Microsoft ® Excel, so reporting was extremely difficult. The purchasing department experienced long delays on approvals for requisitions: each requisition was initiated on a paper form, which th

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