At a Glance: Situation: • Outdated PBX phone system offered very few features, inhibiting productivity • The organization was expanding, but their phone system couldn’t scale easily and cost-effectively • Working on the go, from home or from different locations was far from seamless for coaches, players, scouts and corporate staff Solution: • About 425 Mitel 400 series IP Phones, MiVoice Connect and Connect Contact Center Results: • Improved call metrics with better data gathering features • Dramatically increased contact center productivity and efficiency • Greater connectivity across locations • Improved ability to work remotely • Increased scalability for a more flexible future Summary The Milwaukee Brewers TM were searching for a scalable, feature- rich communications solutio

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