cgi.com/government © 2015 CGI GROUP INC. City of Espoo, Finland CASE STUDY GOVERNMENT State, Provincial and Local Government KEY BENEFITS ? Dramatically improved service from using proven IT support processes ? Less time required to resolve thousands of end user issues every month ? Enabling the City to better meet its goals for resident-friendly service “With 15,500 employees using hundreds of different IT devices and dozens of software packages, our support needs are very demanding. To avoid delays and lost productivity, client services are critical. CGI has made a major difference in this regard.” Jukka Pitkanen CIO, City of Espoo Bringing time and cost savings and greater operational effectiveness to a busy urban workforce THE C

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