A Sierra Wireless® InMotion Solution CUSTOMER CRITICAL CHALLENGE ? First responders were hampered by slow speeds on the 3G network and dual login to the VPN and laptop computer ? These challenges resulted in dropped calls, poor in-field application functionality, and an average downtimes of 5-10 minutes per incident SOLUTION ? Deployment of Sierra Wireless’s complete mobile router/management/security solution as the key communications platform for the City of Charlotte’s law enforcement officers and firefighters BENEFITS ? Enhanced capabilities for real time, situational awareness improved first responder access to information and enabled more effective in-field response BACKGROUND The City of Charlotte is a local government that supports more than 800,000 Charlotte residents.

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