CASE ST UDY CITY OF BALTIMORE TURNS TO XMEDIUS TO MODERNIZE COMMUNICATIONS CX-E BRINGS MOBILITY AND ROI IN ONE YEAR BACKGROUND In an era of mobility, the City of Baltimore had an outdated Octel communications platform and was faced with a problem. Not only was the platform unable to support the city’s growth goals, it was also lacking in features that encourage enhanced productivity. A change was needed and the city sought out a solution. But not just any solution would do. The City of Baltimore needed a next- generation unified communications (UC) platform that supported its transition to VoIP, could handle very high call volumes, bring a new level of mobility, and deliver resiliency. FIRST THINGS FIRST — SELECTING THE RIGHT SOLUTION The city’s technical team set out to find a

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