City Handles Calls During Democratic National Convention with Cloud Collaboration
City Handles Calls During Democratic National Convention with Cloud Collaboration
4 Pages© 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 1 of 4 Customer Case Study EXECUTIVE SUMMARY Location: City of Charlotte, North Carolina Industry: Government Number of Employees: 6500 Employees CHALLENGE ? Provide excellent experience for residents and visitors who call City’s contact centers ? Scale to meet increased call volume during Democratic National Convention ? Red
