Cisco Leverages Centercode to Handle Their Growing Beta Needs Challenge Before Centercode, Cisco’s telepresence business unit was primarily using email and spreadsheets to run early field trials (EFTs) with their enterprise customers. Since many of their EFTs (or beta tests) were relatively small, the Cisco team was able to keep track of the feedback, even though they didn’t have any dedicated tools. “The problem was that our group was expanding and our manual processes couldn’t scale with it,” says Nitasha Walia, Technical Marketing Engineer at Cisco. The Cisco team faced three challenges. First, they often had one customer site testing up to five or six products at a time, making it difficult to ensure that feedback was getting to the correct person on the Cisco team. Second, the

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