HUB CONTROL CENTER (HCC) CUSTOMER STORY integrated flight and ground operations© SITA 2012 2 © SITA 2015 2 SMOOTH TURNAROUND With increased passengers and flights at its Shanghai hubs, China Eastern needed to reduce the impact of disruption by improving the efficiency of its ground operations. China Eastern is one of the world’s five largest airlines. With a fleet of over 500 short and long haul aircraft flying over 80 million passengers

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