The Buyer at Buckman, a global leader in specialty chemical supply, was drowning in email. He often received dozens of emails throughout the procurement cycle for a single item, and that process, multiplied by the hundreds of products his department handled every month, caused inbox chaos every day. “I knew that this process could be made much more efficient, but I wasn’t sure where to start,” he says. Established in 1945, Buckman is an ISO-

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