CheerDeals Increased Sales the First Year Using Toshiba Strata CIX System
CheerDeals Increased Sales the First Year Using Toshiba Strata CIX System
2 PagesPhoto Credit: John Ballance Photography Mission: Improve Customer Service, Resolve Order Conflicts, Increase Bottom Line CheerDeals specified a system that would: • Effectively manage the company’s 300 daily incoming calls while using a small call center of less than 5 agents; • Improve customer service and decrease hold times; • Reduce order errors and help resolve conflicts; • Reduce lost calls; • Improve communication with its manufacturi
