CHEEKTOWAGA, NEW YORK OVERVIEW When the township of Cheektowaga, New York – a suburb of Buffalo - submitted a Request for Proposal (RFP) in January 2010, to replace their mixed-bag analog telephone system with a web-centric VoIP infrastructure that would reduce communications costs for their municipality of nearly 96,000 residents, more than ten vendors competed for the project. “There were a lot of telephony solutions that would have worked,”

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