1 CUSTOMER SUCCESS STORY CHATTANOOGA CARES DELIVERING HOPE IN TENNESSEE The Challenge To effectively serve some 750 people living with HIV/AIDS in southeastern Tennessee, Chattanooga CARES adopted and integrated Patient Portal, Open Access®, Kiosk, Messenger, and TeleVisits. But informing patients and prospective patients about those services through regular mail and advertising was too expensive. The Solution Chattanooga CARES chose eClinicalWorks as their healthcare IT vendor in 2009, and kept pace with new products and services. The organization turned to the healow Patient Relationship Management (PRM) Services team for cost- effective ways to strengthen their Patient Engagement. The Results The healow PRM Services team created ads and banners, a Patient Portal infor

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