Background Children’s Hospice Association Scotland (CHAS) is a charity that provides the only hospice services in Scotland for chil- dren and young people who have life-shortening conditions for which there is no known cure. CHAS runs two children’s hospices, Rachel House in Kinross and Robin House in Bal- loch, and a home care service called CHAS at Home, which provides specialised care to children and young people in their homes, when they need it most. Challenge CHAS had a requirement to upgrade its current Wireless LAN (WLAN) infrastructure. Both hospice sites had an aging WLAN network that did not offer the coverage that the or- ganisation requires on a daily basis. It failed to meet the needs of staff and families while in the hospices. Staff members require access to th

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