Kerv Group helped Arvato Bertelsmann transition to a cloud-first strategy by evaluating and implementing a native cloud contact center solution. This enabled Arvato to achieve quicker client onboarding, greater agility, and flexible location options for agents, supporting hybrid and home working. Kerv’s expertise ensured a seamless migration from Genesys PureConnect Cloud to a more elastic, web-based platform, enhancing operational efficiency and scalability in Arvato’s UK customer service operations.

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