Changing the Safety Culture of an Australian Icon QANTAS AIRWAYS CASE STUDY Improving Operational Discipline Company-Wide Since taking to the skies in 1920, Qantas has been proud of its reputation as the safest airline in the world. To reinforce this achievement, the Qantas leadership team recognized the need to improve employee safety and committed to deliver the same performance in occupational health and safety as their exemplary record i

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