Champlain CCAC Patients Welcome Interactive Voice Response (IVR) Post-Discharge Calls
Champlain CCAC Patients Welcome Interactive Voice Response (IVR) Post-Discharge Calls
2 Pages| 1 Champlain CCAC Patients Welcome Interactive Voice Response (IVR) Post-Discharge Calls CCAC Looks for New W ays to Leverage IVR Solution PROBLEM AND SOLUTION The Champlain CCAC wanted to focus staff energy and resources on connecting with patients who had serious concerns or questions about the services they received through the CCAC and their condition upon discharge from the CCAC. New province-wide standards of care for CCACs require e
