TELECOM CHALLENGE CenturyLink has grown through a series of acquisitions, and sought a flexible yet secure platform to automate and accelerate its processes for coming to, signing and then acting on agreements. “Our initial requirements came from sales contracts. We wanted a way to accelerate our speed-to-market to get services to customers faster,” says Joel Blumenthal, CenturyLink Senior Lead Process Analyst. “We also knew we needed a solution with the highest security standards to meet the strict security requirements of certain customers and to protect our customers’ information.” SOLUTION CenturyLink was introduced to DocuSign after it acquired Qwest in 2011. Qwest had already implemented DocuSign and had a significant number of use cases integrated with its CRM solution Sal

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