Case Study

Centrica British Gas

Centrica British Gas

CENTRICA BRITISH GAS The UK’s Largest Supplier of Gas and Electricity Improves Customer Service Essentials y Each week British Gas answers 360,000 calls from customers to call centres in the UK y In addition British Gas sends out over 270,000 documents every day - these documents include statements, letters, energy efficiency reports, reminders, cheques and statutory letters y In many cases these documents need to be retained for legal

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