Centre de services partagés du Québec CASE STUDY INDUSTRY SECTOR GOVERNMENT Québec city, Québec cgi.com © 2013 CGI GROUP INC. From 2006 to 2011, CGI operates the biggest government technological platform in Québec. In 2005, the Direction générale des solutions d’affaires en gestion intégrée des ressources (Integrated Resource Planning Business Solutions Branch, or DGSAGIR) at the Centre de services partagés du Québec (Québec Shared Services Centre, or CSPQ) initiated the biggest IT and organization change project undertaken by the Québec government: the implementation of an enterprise resource planning(ERP) system to manage its human, financial, physical and computer resources. Affecting more than 75,000 civil servants and nearly 140 Québec government departments and age

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