OVERVIEW 2-1-1 San Diego brings community organizations together to help people access the services they need, while providing valuable demographic and trend information for planning purposes. The organization provides referrals for utility, housing, food, health and wellness, and military and veteran services, including subsidies and benefits. 2-1-1 San Diego also helps facilitate the enrollment process for accessing services at the county, state, and federal levels, such as CalFresh and the Affordable Care Act. 2-1-1 San Diego relies heavily on donor support, which means executives spend a lot of time having discussions with potential contributors. Although the contact center is powered by its own landlines, 2-1-1 San Diego otherwise considers itself a BYOD organization where e

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