Case Study
Cedarville University Provides Top-Notch Customer Service to its Students
Upland Software’s workflow automation and document management solutions enhance the student experience for everything from offering online enrollment forms to identifying and helping at-risk students and streamlining internal communication to allow staff to spend more time working with and counseling students. Market background Many colleges and universities are struggling with budget cuts while still trying to plan much needed system and process updates to accommodate the daily needs of students, faculty and staff. Traditionally, the higher education industry has relied on paper-based forms to conduct everyday processes, but this antiquated system has become inconvenient and problematic due to quantity, turn-around time, and retention requirements. Recognized as one of Ohio’s