Case Study

CEDARSTONE BANK - Using Teller Capture to Create Efficiency, Enhance Service

CEDARSTONE BANK - Using Teller Capture to Create Efficiency, Enhance Service

With a motto of “simple banking, simply better,” CedarStone Bank in Lebanon, Tennessee, strives to implement technology that benefits both the bank and its customers. Tina Winfree, CedarStone’s senior vice president and operations manager, notes that the bank sits in a very competitive market, so it must set itself apart with effective technology and efficient service. And one significant strategy that CedarStone uses is a heavy emphasis on Teller Capture, which allows the bank to create more efficiencies, reduce costs and better serve its customers. “We previously used ‘bag and drag,’ and we considered branch capture; however, we didn’t see any time savings between the two, so we moved exclusively to Teller Capture,” Winfree says. “Teller Capture offers us a much stronger option, b

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