Case Study
CBD Increases Inbound Call Volume By 15% With Contact Performance
CBD Increases Inbound Call Volume by 15% with Contact Performance Background Credit Bureau Data, Inc. (CBD) is a full service accounts receivable organization. Since 1979, the Wisconsin-based company has provided a wide range of collections services, including accounts receivable management, outsourcing, check services, and credit reporting. Wendy Kasten has been with the company for 20 years, holding the position of Collection Operations