Catlin Group CAFM Explorer: Insuring world-class FM performance The client’s FM operation Despite its size, the organisation has a small internal facilities management team, run from its London office, headed up by Myles Ruffy, Group Property Director, and James Stratford, Group Head of Property Operations. The FM function comprises 10 people split into two teams: day-to-day operations, and projects, such as fit-outs and refurbishments. Eight

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