The case study highlights how Sourcepass partnered with UMassFive College Federal Credit Union to enhance its IT operations through a co-managed service model. Although UMassFive had an internal IT team, they needed additional expertise and 24/7 support to manage growing infrastructure demands. Sourcepass supplemented their team with specialized technical resources, continuous monitoring, and rapid issue resolution. This collaboration improved documentation, scalability, and cybersecurity, allowing UMassFive to maintain a secure and efficient IT environment while optimizing operations and reducing downtime.

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