Case Study

CASE STUDY: ROUNDROBIN LEAD ASSIGNMENT

CASE STUDY: ROUNDROBIN LEAD ASSIGNMENT

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CASE STUDY ROUND ROBI N LEAD ASSI GNMENT PROBLEM: Lead as s i gnment t o s al es r eps i n r ound r obi n f as hi on wher e l eads ar e gr ouped on cer t ai n cr i t er i a. Lead di s t r i but i on s houl d be even f or al l t he r eps . No r ep s houl d be over bur den wi t h l ar ge number of l eads t o handl e. Cr eat e a Sal es Rep s ear ch i n a way t hat i t s hows t he T ot al Es cal at i ons as s i gned t o t hat each Rep and s or t t hat by As cendi ng Or der ( So t he Rep wi t h t he l owes t number of as s i gned Cus - t omer s i s at t he t op of s ear ch) Cr eat e a s cr i pt t hat l oops t hr ough t he Cus t omer l i s t ( s aved s ear ch) whi ch needs as s i gnment . For each i t er at i on, r un t he s ear ch cr eat ed i n s t ep 1 and t hen as s i gn t he fir s t Rep

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