This case study shows how a high-volume cardiology practice in California transformed its revenue cycle by partnering with SunKnowledge to address rising denial rates, reimbursement delays, and appointment cancellations caused by complex payer requirements and documentation gaps. SunKnowledge implemented faster prior-authorization workflows, stronger benefit verification, improved clinical documentation practices, real-time analytics for denial tracking, and upfront communication of patient financial responsibility. These targeted changes reduced denial rates by 75%, cut A/R days from 125 to 55, increased net collections by 41%, and lowered appointment cancellations by 78%, while boosting scheduling volume by 11%. The result was improved cash flow, fewer write-offs, greater operational efficiency, and a better overall patient experience.

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