Case Study - Long Beach Unified School District

3 Pages

Long Beach Unified School District (LBUSD), California's fourth-largest district serving over 63,000 students across 84 schools, adopted Serviceaide's ChangeGear Service Management with Service Requests, Incident, CMDB, and Change Management modules. The platform increased efficiency by reducing mean time to resolution (MTTR) by 70%, enabled better tracking of performance indicators and reporting, and improved service quality and scalability for its high-volume operations recognized as a national model of excellence.

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Case Study - Long Beach Unified School District

Case Study - Long Beach Unified School District

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